AppGreat is one of the fastest growing global IT companies, supporting the highest tech organizations in the world with 5 offices: 2 in Sofia, 1 in Plovdiv, 1 in Skopje and 1 in Bucharest.
We are walking with top talents and highly experienced management to ensure the world’s leading technology companies meet all the business challenges that the future holds.
We are AppGreat! We are a young and ambitious company like no other!

Why join our dream team?

The most important part of AppGreat is the team. From our founders to the last person, we are committed to creating a pleasant environment and a place where everybody feels like they belong.
We invest in them in any way we can, starting from the amazing atmosphere in the office, unique benefits and career growth opportunities.

Currently we are looking for a talented NOC Team Leader to build and manage our NOC team. Step into our world, where advanced technologies take center stage, transforming the online financial trading experience.

Responsibilities:

• Supervise and support a team of NOC specialists, ensuring they establish and adhere to processes and guidelines for network monitoring and incident response
• Foster a collaborative and growth-oriented team environment to maintain high operational standards
• Define and implement methods, procedures, tools, and policies to meet the NOC team’s KPIs (Key Performance Indicators) and service SLAs (Service Level Agreements)
• Effectively manage the daily operations of the NOC, including the monitoring of network infrastructure, prioritization of incoming incidents, and allocation of resources
• Share insights and best practices to ensure a cohesive and efficient support ecosystem
• Implement proactive measures to enhance network reliability and performance
• Act as an escalation point for complex network incidents, providing hands-on support and technical expertise to resolve critical issues promptly
• Collaborate with team members to troubleshoot and diagnose network problems, ensuring swift resolution and minimal impact on operations
• Perform routine network maintenance tasks, such as software upgrades, hardware replacements, and configuration changes, to ensure the stability and security of network infrastructure.

Skills:

• Experience with building NOC cookbook
• Experience with Monitoring tools, PRTG, Grafana
• Experience Managing team with 1 year minimum – processes, procedures, and knowledgebase
• System basic knowledge in windows and Linux (Login, manage services and scripts)
• Knowledge with troubleshooting problems in NOC – communication with relevant teams and following escalation processes
• Experience with logging tools (ELK, Loki) – nice to have.

Our offer:

• Attractive remuneration package
• Excellent career growth opportunities
• Flexible option for remote work
• 25 days annual leave, plus an additional day for your birthday on top of that
• Social package which includes – additional medical insurance, food vouchers, sport cards, Netflix or Spotify subscription, company events and many others
• Comprehensive training and development programs.